FAQ

Q: How does it work?
A: Select - Swipe - Return
Browse through the movies. Select the title that you want to rent. Note the slot number listed on the right side of the DVD slot. Push the start button. Enter the slot number. Select Buy or Rent. Swipe your credit card and take your movie. To return a DVD, push Return and place the DVD in the return slot.

Q: What are the Promo Codes and how are they used?
A: A Promo Code is a discount on a movie rental. To use a Promo Code, browse through the movies. Select the title you want to rent. Note the slot number listed on the right side of the DVD slot. Push the start button. Enter the slot number. Select Buy or Rent. Before you swipe your credit card, you will see an option to enter a coupon code. Push the coupon code and enter your code. Swipe your credit card and take your movie. The coupon code will be applied when you return the DVD back into the kiosk, and the value of the coupon will be removed from your rental total.

Q: How do I get a promo code?
A: As a member of our Movie Club, you will receive promo codes via email. Please sign up as a member of our Movie Club at our website, and this will add you to our mailing list. Sign up at: contactgetitnowdvd.mydvdkiosks.net

Q: When are movies updated?
A: The new releases are updated weekly and available every Tuesday, which is the national release date.

Q: How do I pay for renting a movie?
A: The machine accumulates charges PER NIGHT, PER DVD, plus tax. Your credit card is charged when you return the movie.

Q: How many movies can I have out at the same time?
A: You can rent up to 3 DVDs at the same time on one credit card.

Q: What is the deadline for returns?
A: You have up to 10 days to return your movie. If you do not return the movie, the credit card you rented the movie with will be automatically charged the listed selling price of the DVD.

Q: What will happen if I lose a movie?
A: If you lose a movie, please contact Customer Support at (970) 812 - 3487, or email us at contactgind@gmail.com. For a lost movie, the credit card that you rented the movie with will be automatically charged the listed selling price of the movie on the 10th day the movie is checked out.

Q: What do I do if the DVD I rented is scratched or does not work?
A: You can clean the DVD with the micro fiber cloth in the DVD case to wipe away any foreign objects. DVDs stop working if there is dirt or grease on the playing surface. You can call customer service at (970) 812 3487. You will not be charged. if you call after hours, please leave your name and number, and a customer service representative will call you back within 12 hours.

Q: Is my credit card information safe? What type of security protects my credit card information?
A: We use the most secure method available for transactions and all communications use 128-bit encryption. Your credit card information is not stored on the kiosk computer system.

Q: Does the kiosk issue receipts?
A: The kiosk does not issue receipts. You can download a receipt from our website: http://contactgetitnowdvd.mykiosks.net

Q: I can't find the answer to my question...what now?
A: For further assistance, please contact us via email: contactgind@gmail.com or call: 970 812 3487